ChonX

Help Center & Legal

Everything about getting support, what data ChonX collects, and the terms that cover your school's account — in one place.

01 · Support

We're here to help

Reach out any time — most messages get a reply within 24 hours.

hrithikeca@gmail.com
Bug reports, account issues, school setup, feedback
Bug report Feature request Account issue School setup help General feedback Other
How do I get my logged activity approved?
Every eco-activity you log with a photo is reviewed by your teacher before it counts toward your XP and streak. If it's been more than 48 hours, check with your teacher directly or email us.
Why does ChonX ask for camera and location access?
Camera access lets you attach evidence photos to an eco-activity submission. Location (only while the app is in use) helps verify that a community activity took place near your school. Neither is used for tracking or ads.
How accurate is the carbon calculator?
It's an estimate based on the household and travel habits you enter during onboarding, meant to give you a personal baseline to improve from — not a certified emissions audit.
Can I delete my account and data?
Yes — ask your school admin or email us directly and we'll remove your account and associated activity data, typically within a few business days.
02 · Privacy Policy

What we collect, and why

ChonX is built for school sustainability programs. Here's the data involved in making that work.

Data we collect

Information you provide directly (name, grade, school code), data generated by using the app (eco-activity logs, XP, photo submissions, carbon calculator inputs), and basic device/usage data used to keep the platform reliable. We never sell your personal data.

How we use it

Your data powers your personal eco-tracker, class and school leaderboards, and challenge recommendations. Anonymized, aggregated data may be used to improve the platform.

Shared with your school

Your eco-activity submissions and XP are visible to your school's teachers and administrators, so they can review, approve, and run their sustainability program.

Retention & deletion

Data is retained for the duration of your school's use of ChonX. You can request deletion at any time through your school admin or by emailing hrithikeca@gmail.com.

Cookies & tracking

ChonX uses only the minimal session storage needed to keep you signed in. We don't use advertising trackers, and analytics are aggregated and anonymized.

CategoryExamplesLinked to youPurpose
Contact infoName, email addressyesapp functionality
User contentActivity evidence photosyesapp functionality
LocationApproximate, while app in useyesapp functionality
IdentifiersAccount / user IDyesapp functionality
Usage dataChallenge & campaign activityyesapp functionality

None of this data is used for tracking across other companies' apps or websites, and none of it is used for advertising.

03 · Terms of Service

The basics of using ChonX

The short version of the agreement that covers your school's account.

Agreement to terms
By using ChonX you agree to these terms. We may update them periodically, and we'll notify you of material changes.
Use of the platform
ChonX is built for educational use within schools. Use it only for lawful purposes and in line with your school's own policies — don't misuse, disrupt, or attempt unauthorized access to the service.
User accounts
You're responsible for keeping your account credentials confidential. Each account is tied to a specific school and can't be transferred. Report any unauthorized use to hrithikeca@gmail.com right away.
Intellectual property
All content, features, and code on ChonX are owned by ChonX and protected under applicable intellectual property law. Reproducing or redistributing any of it requires written permission.